Reducing Errors through Safe, Clear, Unambiguous English

This page contains a range of educational material relating to safe clinical communication as well as broader human factors in healthcare issues.

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Human Factors Workshop

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The student course manual for Dr Rob Galloway's popular human factors workshop, sponsored by Health Education Kent, Surrey & Sussex:

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             Workshop manual (487kb)

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As well as two video summaries:

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https://www.youtube.com/watch?v=ChGEf159EsU     (1 hour)

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https://vimeo.com/208116940    (15 minute summary)

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ED Prompt Cards

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A downloadable version of the prompt cards we introduced in the Emergency Department at Brighton & Sussex as a situational awareness aide to improve communication and clinical safety:

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             ED prompt cards version 5.0 (9.2mb)                            

 

 

 

             Editable power point version 5.0 (7.9mb)

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On Checklists 

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Human factors expert Guy Hirst has kindly contributed this document which looks at checklist implementation in healthcare:

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             Checklists (107kb)

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